1. Introduction

When you use our website or services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

2. Information We Collect

We collect information to provide better services to our clients. The types of information we collect include:

2.1 Information You Provide

When you contact us, request a quote or use our services, you provide us with personal information that includes:

• Your name and contact information
• Phone and WhatsApp number
• Email address
• Property address or site details for design and installation work
• Design brief, measurements or project requirements
• Communication preferences

2.2 Automatic Information

We automatically collect and store certain information when you use our website:

• Device information and identifiers
• Log information and usage statistics
• Location information when enabled
• Browser type and settings

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Prepare quotes and design proposals
• Respond to enquiries, bookings and WhatsApp messages
• Process orders, projects and installations
• Send notifications and updates about your project
• Maintain security and verify identity
• Analyze and improve our services

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals outside of Samedge Kitchens except in the following cases:

4.1 With Your Consent

We will share personal information with companies, organizations, or individuals outside of Samedge Kitchens when we have your consent to do so — for example, with installation teams or suppliers directly involved in your project.

4.2 For Legal Reasons

We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our clients

5. Data Security

We work hard to protect our clients from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our services using SSL
• We review our information collection, storage, and processing practices
• We restrict access to personal information to employees who need that information

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to our processing of your information

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of such changes.